Frequently Asked Glamping Questions

This section of the site is here to help answer some questions you may have about our off-grid woodland glamping holidays.

Q: What is off-grid?
A:  Off-grid glamping means that the site is not connected to the national services such as electricity, drains, gas etc. To minimise our carbon footprint the site is self-contained. Guest accommodation has solar powered lighting and our utility blocks (hot running showers and flushing toilets) are self-contained.

Q: What is digital detox?
A: We have purposefully designed the woodland glampsite to allow our guests to relax, spend quality time together and be close to nature here in Somerset. For this reason there is no internet connection. We have books, puzzles, playing cards and board games for guests' use to borrow from reception. We can also provide woodland activity packs for children on request.

Q: Where is Woodland Escape?
A: We are located in the heart of rural Somerset approximately 1 and 3/4 miles from the village of South Barrow. The Directions page of this website provides written directions for both road and rail travel, our postcode for SatNav, a map and a tool that will open Google Maps to our location on your device. We are easily accessible by rail from London Paddington a
nd road, just off the A303. World Heritage sites such as the Roman city of Bath are an easily located for a day trip whilst national attractions such as Haynes Motor Museum and the Fleet Air Arm Museum are right on our doorstep! Our What3Words code is ///hunk.hungry.scrum

Q: How do I book with a voucher?
A: If you have been given one of our gift vouchers the simplest way to book is to contact us directly to tell us you have a voucher and let us know the accommodation and dates you wish to join us.  If you have a voucher from a third party re-seller such as Virgin, Red Letter Days or Buy a Gift please visit the specially designed voucher redemption page available in the menu bar.

Q: Can we have a fire or barbecue?
A: All of our glamping accommodation has its own barbecue and fire pit. To offer the best value guests are either welcome to bring their own charcoal for a barbecue and logs and kindling for fire pits or we can supply these for you. Please note the trees are protected by law, any damage to trees will result in a £100 fine. Fire pits and barbecues must only be used in designated areas.

Q: Can I charge my phone?
A: We encourage our guests to switch off all devices. We have a selection of books, games and crosswords etc that guests are welcome to borrow. If you have a personal emergency that you need your phone for, just let us know and we can charge your phone using the solar grid in the office.

Q: What is the price for glamping?
A: Each type of accommodation has a different price. Rates are displayed as an overview on the Prices page - accommodation is priced per unit per night. Unlike many sites we do not drastically raise our prices for peak times such as school holidays or Bank Holidays and we welcome guests for single night breaks with a small supplement.

Q: What is included in the hamper?
A: All of our accommodation comes complete with a hamper containing cutlery and crockery. Each hamper includes items for the standard number of guests the unit is designed to welcome (4 people for our Yurts & Bell tents and 6 people for our Canvas Lodge). There are sufficient supplies of crockery, (plates, bowls, mugs and glasses) cutlery and a whistle kettle.

Q: Which cooking utensils are provided?
A: All of our holiday accommodation includes essential cooking utensils, this consists of a frying pan, saucepan, spatula and whistle kettle. These can be used on the two-burner gas hob provided. There is also a supply of corkscrews, cooking knives and other more specific equipment that can be borrowed from reception should you require additional utensils, please feel free to ask the site team.

Q: What's included in the accommodation?
A: Each glamping unit includes at least one double bed, 2 single futon sofa beds, a hamper which contains cutlery relevant to the number of guests in the accommodation, as well as crockery and glasses. Outside there is a gas hob with a grill, a barbecue and a fire pit.  In keeping with our environmentally friendly ethos, our accommodation includes a solar powered electric light, a cool box with freezer blocks which we can renew for you as well as bottled water and a cereal basket with tea, coffee, sugar and personal packets of cereal on the day you arrive.

Q: Is everything included in the price?
A: At Woodland Escape we price our glamping per unit. These rates cover the accommodation which already has the furnishings detailed above plus the essential items such as crockery, cutlery, essential cooking items, such as spatula, saucepan and frying pan. There is also a two burner gas hob with grill, a fire pit and a barbecue outside each unit. To ensure costs to our guests are minimised, it is possible to order additional items from us in advance of arrival, alternatively o
ur Deluxe Glamping packages come complete with bedding, towels, fire fuel and marshmallows too! Please see our Prices Page for more information.

Q: Is your off-grid woodland hot tub an electric jacuzzi with bubbles and lights functions?
A: Our wood-fired glamping hot tub is a wonderful way to relax without the interference of modern technology. Unlike electronic jacuzzis with jets and flashing lights, our off-grid hot tub can be heated to a desired temperature using the traditional method of log-burning and uses the age-old principle of convection currents and we provide a paddle for stirring the water.

Q: Can we go glamping for one night?
A: Yes, we are one of the few sites that welcome guests that can only stay one night. A supplement applies for this service. Please refer to the prices page for the relevant prices.

Q: What facilities are available on site?
A: Our site is situated in a rural area of Somerset - whilst we are off-the-grid, we provide all the traditional facilities that are expected on a holiday park, such as a shower block, a toilet block and facilities for washing up; we also provide complimentary board games, puzzles and a natural play area. For our guests convenience all our facilities are situated in one central location. More details can be found on our Facilities page.

Q: Can I come glamping with my dog?
A: Yes, Woodland Escape Glamping welcomes dogs. Our canine guests are welcomed in our Bell tents & Yurts. Canine guests have use of a bowl during their stay as well as a doggy toy and a treat specifically for them to keep. As an 'allergy clean' is required once a canine guest has visited in case other guests have allergies, a small fee applies of £17.50 for welcoming canine guests. Please see our Dog Friendly page for more information about glamping with dogs here in Somerset.

Q: What time is check-in on-site?
A: On the day of your arrival at Woodland Escape guests are welcome to arrive from 14:00 till 18:00. If you wish to arrive after 18:00 a late check-in can be ordered up to a week before you arrive. Please see the Services page for the appropriate fees.

Q: What time is check-out?
A: On the day of departure guests are asked to vacate their accommodation before 10:00. Late check -out can be booked in advance, subject to availability, one week before arrival. Please refer to the Services page for details.

Q: What do we do on arrival?
A: On arrival at Woodland Escape please enter through the front gate and follow the drive round to reception. You can then park your vehicle in the car park. 
Our site services team will greet you and show you to your accommodation where you will be checked in and also shown the location of all facilities. Once you're oriented, our team can then assist you with taking your luggage to your accommodation.

Q: Does glamping have bedding included?
A: At Woodland Escape we are proud to provide great value luxury glamping holidays. We do this by offering our guests choice.  If a guest has a small budget for their holiday we feel that should not be a problem. For this reason guests are welcome to keep their costs down by bringing items like bedding or towels with them from home. If guests prefer, such items can be ordered from us. We can supply double and single bedding sets as well as towels. Relevant fees apply, please visit the Services page of the website. Our Deluxe packages include bedding and other extras, please see the Prices page for more details.

Q: Are towels provided?
A: Our guests can choose to either use their own towels whilst on their glamping holiday with us, or we can supply a set of towels per guest. One set comprises of a face cloth, larger towel for your hands and a big towel for showering. A small fee applies for this service in order to cover our laundry costs. Our Deluxe packages come complete with towel sets for each guest.

Q: Is there a fridge in the tent/Yurt/Canvas Lodge?
A: Every accommodation has a cool box with freezer blocks to provide off-grid cool food storage. We can always exchange your freezer blocks for fresh ones each day if you wish from our solar-powered freezer in reception. We can also refreeze guests' own freezer blocks if you have brought some from home.

Q: What should I pack?
A: For outdoor staycations always follow the Scout motto and 'be prepared'. Check the weather forecast in advance for our location, the Somerset area generally and any locations you wish to visit during your stay so you can pack appropriate clothes for the weather. Remember we are in a wood, so appropriate foot wear such as boots or if it's wet; wellingtons, long trousers and shirts/blouses are a good idea. Prepare as you would for a woodland walk, pack your choice of sun protection,  insect repellent and sun/rain hats. There is a more extensive list of items to bring on our New to Glamping?

Q: What is in the breakfast basket?
A: Our breakfast baskets include personal packets of cereal, tea, coffee, sugar and individual servings of milk.

Q: When is "low season"?
A: Woodland Escape operates from the end of March until the end of September. Low season glamping rates apply to dates outside of school holidays, national holidays, Bank Holiday weekends and other public observances during the months of March, April, May and September. June, July and August are the holiday industry's traditional "high season".

Q: Is all of the accommodation next to each other?
A: Our accommodation is positioned through the wood nestled within the natural clearings among the trees. For this reason some accommodation will be closer together than others. We have laid path ways through the wood to allow easy access to the facilities and across the site. For bookings with multiple accommodations we aim to provide the most neighbouring units where possible.

Q: What happens if it is inclement?
A: Part of the glamping experience is the camping side of cooking outdoors. But don't worry, we are fully equipped for inclement weather. We have a covered cooking area as well as a number of takeaways that will deliver to the site.

Q: I'm pregnant/have a new born or young child, is glamping suitable?
A: Whilst we welcome families, we want all our guests to be comfortable and enjoy their stay, as such it is important guests that are pregnant or have newborn/young children should be aware that camping plays a major part in glamping. You will need to walk to toilets and showers blocks and please remember you are sleeping outside under canvas. As pregnant ladies and those with newborn/young children have a higher chance of requiring medical treatment it is also important to note the nearest hospital before you arrive and travel with a copy of your medical documents.

Q: Does Woodland Escape welcome same-gender couples?
A: As one of the earliest providers of glamorous camping accommodation, we have been providing great service at our sites for everybody long before the modern Equality Act and we always prepare a warm welcome for all of our guests, regardless of age, gender, nationality, religious beliefs or sexual orientation. All guests receive our usual friendly service for their holiday at Woodland Escape. Please feel free to ask if you would like more information about local LGBT events and venues.

Q: What do I need to wear when glamping?
A: Our accommodation is designed to be lovely and snug. Please bear in mind that you are in a rural location and will need to cross grass. As such we strongly recommend being prepared for the British weather and dress accordingly, Wellingtons are always a good choice of footwear. As we have very little light pollution we provide kinetic energy torches inside each accommodation to help you get around at night time, though it is also advisable to bring extra torches for the night time. You can find more information about packing for your trip on our New to Glamping? page.

Q: Can we bring our own gazebo/wind break etc?
A: Due to fire regulations we are required to have as much clear space between accommodations as possible, as such we are unable to allow additional erections on the glamping site.

Q: Which are the least expensive glamping options?
A: We understand how the nation's uncertain climate is affecting families who wish to keep to a budget for their glamping break, so to help families continue enjoying staycations with style, in 2018 we have introduced the Saver package. The new Saver package provides a cheap glamping option for experienced campers or those who simply wish to dip their toe for a short off-grid break, with prices for Bell tents from £53.50 per night for two nights or more low season midweek, and from £68.50 per night for two nights or more during high season midweek. Our Classic packages are also modestly priced with Bell tents from £66 per night low season midweek and from £81 per night during the high season midweek.

Q: Can we decorate our tent?
A: Please ask about decorations when booking. We can provide cloth bunting and decorate your unit ready for your arrival on request. As bunting will stain canvas when the air is damp at night we ask that no bunting be placed on the outsides of the accommodation. If you have other decorations please seek advice from our site team as to the most appropriate place to put them before putting decorations up.

Q: Can we bring our own electric kettle, hair-dryer, hair straighteners, coffee machine?
A: Woodland Escape is an off-grid glamping site. The accommodation all has solar powered lighting. Whilst you may use some of our systems to charge a phone instead of provide light (please note you will be sacrificing light later if you do this) there is no mains power to guest accommodation. All our accommodation includes a whistle kettle for use on the gas stove.

Q: Can I order bedding?
A: We pride ourselves on providing cost-effective luxury glamping holidays in Somerset. For this reason guests have a choice on bedding. If guests are on a tight budget they are welcome to bring their own bedding and bed linen. Alternatively we can supply this for you. Bedding packs include an under sheet, duvet and duvet cover, pillows and pillow cover. There is a small per stay charge to cover the cost of laundry and dry cleaning. Single bedding is £13.50 per stay, double bedding is £18.50 per stay. Our Deluxe glamping packages come with all bedding, towels & more extras included.

Q: Can I order glamping with a private hot tub?
A: Exclusive hot tub hire is available with any of our accommodation here in Somerset and comes complete with towels, gowns and flip-flops to use during your stay for your convenience, plus a bag of logs & kindling to fuel the fire. As the hot tub takes time to warm up, please advise us in advance the days and times you would like to use the hot tub, and we will prepare it ready for you so all you have to do is get in and relax. In order to conserve our planet's resources, our wood-fired glamping hot tub is available to hire for a minimum of 2 days. More information can be found on our hot tub page.

If you have a query not answered on this list, you are always welcome to contact us directly. Visit our Contact Us page.

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